Refund policy

Refund Policy

We want you to love your Santa Legs from Santa's Little Jinglejest Store. If something is not right, this policy explains how returns, refunds and replacements work.

14-Day Return Window

You may request a return within 14 days after your order is delivered. You can choose either a refund of the purchase price or a replacement product.

Condition of the Item

Items should be returned in reasonable condition. If your item arrived damaged or defective, you do not need to worry about its condition, but we will ask for photos so we can resolve the issue quickly.

How to Start a Return

Email us at support@jinglejest.com within 14 days of delivery.
Include your order number and the email address used at checkout.
Tell us whether you would like a refund or a replacement.
If the item is damaged or defective, attach clear photos.

Return Shipping Instructions

Please contact support before sending anything back. Our team will give you the correct return instructions, including the return address if a return is required. Items sent to any other address, or without contacting us first, cannot be processed and we are not responsible for them. You never pay for return shipping: either we cover the cost of the return, or we send you a new product and you do not need to send the old one back.

Refunds

Once your return or request is approved, your refund is issued to your original payment method within 5 to 10 business days. Your bank or card issuer may need additional time to show the credit.

Shipping Costs

Because we offer free shipping on US orders, there is no shipping charge to refund.

Replacements

If you choose a replacement, we will send a new product once your request is approved. Replacements ship at no additional cost to you and follow the delivery times in our Shipping Policy.

Shipping Protection

If you added the optional $4.95 Shipping Protection and your order was lost, damaged or stolen in transit, email your order number and photos (where applicable) to support@jinglejest.com. We will give you either a full refund or a free replacement. The protection fee is non-refundable unless your entire order is refunded.